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Social Customer Relationship Management (sCRM) Explained

(posted on April 29, 2011 at 11:05 am by Sarah)
Social Customer Relationship Management (sCRM) Explained

Most companies these days are involved on the social front and maybe it’s you who are monitoring, filtering, answering and most importantly, branding, the ‘Company’. Getting involved socially and understanding your customers will only catapult your business and its reputation to the next level. Although social customer relationship management (sCRM) is a necessary part of any marketing plan, it hasn't been completely defined...yet.

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